Privacy Policy

1. Who We Are

BerryLoom is a small handmade crochet business based in Pune, India. This Privacy Policy explains what personal information we collect when you visit berryloom.com or place an order, and how we use it.

2. Information We Collect

We only collect what we need to fulfil your order and stay in touch:

• Order details: name, shipping address, phone, email.
• Payment info: handled by our payment provider — we never see or store your card or UPI credentials.
• Conversations: messages you send us on WhatsApp, Instagram, or email.
• Analytics: basic browsing data (pages visited, device type) to help us improve the site.

3. How We Use It

• To process and ship your orders.
• To respond to your questions and provide customer support.
• To send order-related updates (dispatch, tracking).
• To occasionally share new collections or offers — only if you've opted in.
• To improve our website and products.

4. Sharing With Third Parties

We don't sell your data. We only share it with services that help us run the shop — for example shipping couriers (to deliver your order) and payment gateways (to process payment). They're contractually required to handle your data securely.

5. Cookies

We use minimal cookies for essential site functionality (like your cart) and basic analytics. You can disable cookies in your browser settings, but some parts of the site may not work as expected.

6. Data Retention

We keep order records for as long as legally required (for tax and accounting purposes). Marketing contact info is kept until you unsubscribe.

7. Your Rights

• Ask us what data we have about you.
• Correct or update your information.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.

8. Children's Privacy

Our site isn't directed at children under 13. We don't knowingly collect data from them. If you believe a child has shared data with us, please contact us and we'll delete it.

9. Changes

We may update this policy from time to time. The most current version will always be posted on this page.

10. Contact

Privacy questions or requests? Email berryloom2014@gmail.com or visit our contact page.